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FAQs

Is it safe to shop online?
  When you place an order with us, our website only collects the information required to enable us to process your order.  We ensure that your personal information such as your address, telephone number and email address is protected. These details are then sent to a secure website operated by direcpay, where you enter your card account details so your payment can be securely processed. direcpay uses the latest technology to encrypt your details to ensure they are always kept secure.  As direcpay processes your payment we never collect, receive or hold your card or direcpay account details on our systems.

Do you ship overseas? 
Currently, we only deliver to INDIA addresses.

Can I change or cancel my order?
 We aim to despatch your order on the day it is placed, so this may not be possible.  If you call us immediately - within an hour of placing your order, we may be able to help.  

What if my goods are damaged, not correct or an item is missing?
 Please contact us straightaway by email at myherb@saiharita.in and within 3 days of receipt of your order.  Please provide your contact details ie., name, address and order number so we can help resolve the matter. We will ask you to return any wrong or damaged item in its original packaging.

Are all your products sealed?
  varies, depending on the brand.  The products are sent to you in the condition we receive them from the factory.  As an online shop our products are not displayed so there is no risk of them being tampered  with.

Can I use your products if I'm pregnant?
 Certain products containing essential oils are not suitable for use during pregnancy or breast-feeding. We recommend you consult your doctor.
 

Can I use your products if I have sensitive skin?
  our products are free of the most common allergens, including artificial colour and fragrance, we're all unique and sensitivities can be triggered to any ingredient natural or otherwise, for example essential oils.  For your information we list full ingredients for each product stocked, so you can check if a product contains any ingredient(s) that you are sensitive to.  We recommend that you carry out a patch test on your wrist to check whether a product is suitable.


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