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Cancellation & Refunds

Cancelling your order : If for any reason you wish to cancel your order, please let us know as soon as possible. We will notify you if this is possible, as your order may already have been shipped in which case the Returns policy below will apply.
 

Returns
 : Your right to return goods is protected under our Selling Directive Regulations. Under the Directive you have an unconditional right to cancel your order within the cooling off period. The cooling off period ends three working days after the day of receipt of the goods. If you decide you no longer wish to keep the goods you have purchased you must notify us of this in writing, preferably by email at myherb@saiharita.in before the cooling off period ends. You must return the goods, together with a copy of your invoice, to us at your own expense. A return address is included with your invoice. While the goods are in your possession you must take reasonable care of them. To ensure the products are in a saleable condition, they must be unused, unopened, undamaged and in their original packaging with all seals intact. In the interests of hygiene, product condition refunds will not be given against products that have been tested or removed from their original packaging. Upon receipt of the returned items in a satisfactory condition, Saiharita Aromas & Crafts LLP will arrange a refund as quickly as possible and will notify you by email once this has been processed. Please note delivery charges are not refunded. We cannot be held responsible for goods that are damaged or have become lost in the post. Customers are advised to use India Post and obtain Proof of Posting or use Recorded Delivery for any goods returned to us.

Refunds & Exchanges
 : Although our products are free from manufacturing defects and of the most common allergens, including artificial colour, we are all unique and sensitivities can be triggered to any ingredient natural or otherwise, for example essential oils. For your information we list full ingredients for each product stocked, so you can check if a product contains any ingredient(s) that you are sensitive to. We regret that we are unable to offer a refund or exchange, if after using a product, you find you are sensitive to it or find it unsuitable.


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